Urgent calls get treated like emergencies, instantly
Sarah listens for genuine urgency — flooding, no heat, gas smell — and triggers your escalation path instead of a routine booking.
Emergency Detection
In home services, some calls cannot sit in a queue until morning. Sarah listens for urgency from the first sentence: water pouring through a ceiling, a furnace out in January, a panel that smells like burning. You define what counts as an emergency for your trade, and she takes those calls down a different path.
That path is yours to design — transfer live to the on-call technician, send a text alert to the whole crew, or book into reserved emergency slots at emergency rates. Everything else still books normally, so genuine urgency gets speed without every impatient caller being able to claim the fast lane.
How it works
- 01You define emergency criteria and the escalation path for each.
- 02Sarah detects urgency during the call and triggers escalation immediately.
- 03Non-urgent work books normally; true emergencies reach your on-call team.
What you get
Real emergencies surface immediately
Urgent calls do not wait behind routine intake. The moment Sarah recognizes an emergency by your definition, escalation begins — in the middle of the call, not after a summary lands in somebody’s inbox an hour later.
Your definition of urgent
A dripping faucet is not an emergency; an active leak above an electrical panel is. You set the criteria for your trade and season, and Sarah applies them consistently instead of guessing or letting the loudest caller decide priority.
Escalation that fits your on-call setup
Route to an on-call phone, alert a group by text, or hold reserved same-day slots — the response is fully configurable. If the on-call tech does not answer a transfer, Sarah takes the call back and works the fallback you chose.
Emergency Detection questions
What counts as an emergency?+–
Whatever you say does. Criteria are set for your trade — burst pipes, gas odors, no heat or cooling in extreme weather, sewage backups — and can differ by season. Sarah follows your definitions rather than improvising judgment calls at 3 a.m.
What if the on-call tech does not pick up?+–
Sarah takes the call back, keeps the customer on the line, and follows your fallback — trying the next person on the list, booking the first reserved emergency slot, or capturing full details and re-alerting until someone on your side acknowledges.
Can callers game the system by claiming an emergency?+–
Sarah verifies against your criteria with specific questions rather than reacting to the word alone. A caller who wants Saturday service for a routine repair gets your normal schedule, politely, while a genuine crisis moves as fast as you intended.
See emergency detection live
Leave your number — we’ll demonstrate it on a real call with Sarah.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime