First reply wins on Yelp and Thumbtack
Marketplace leads go stale in minutes. Sarah answers new Yelp and Thumbtack leads instantly and works them like inbound calls.
Marketplace Lead Response
On Yelp and Thumbtack, the homeowner usually messages several companies at once, and the fastest useful reply tends to win the job. Sarah responds to each new lead the moment it arrives — a real first message that addresses their request, not a canned acknowledgement — and keeps the conversation moving toward a booked appointment.
The marketplace plumbing is handled for you, including the awkward parts. Thumbtack hands you a proxy number rather than the customer’s real one, and Sarah works within that correctly, keeping the thread and any calls connected to the right lead. Every conversation lands in the same dashboard and CRM sync as your phone traffic.
How it works
- 01Connect your Yelp and Thumbtack accounts to Sarah once.
- 02New leads receive an instant, specific first reply and qualifying questions.
- 03Conversations continue through to booking, synced with your calendar and CRM.
What you get
Instant first response
New leads get a substantive reply in seconds, at any hour of any day. While competitors are waiting for the office to open, your company is already asking qualifying questions and proposing appointment times to a customer who just raised their hand.
Proxy numbers handled
Thumbtack routes contact through proxy phone numbers, which breaks naive CRM matching. Sarah understands the proxy layer, keeps messages and calls tied to the correct lead, and prevents duplicate or orphaned contact records from piling up in your system.
One pipeline, not three inboxes
Yelp threads, Thumbtack threads, and phone calls all flow into the same qualification, booking, and follow-up machinery. Your team sees one pipeline of leads with full history attached, whichever channel the customer happened to start on.
Marketplace Lead Response questions
Why does response speed matter so much on marketplaces?+–
Marketplace shoppers message multiple companies in one sitting and typically engage with whoever answers first with something useful. An instant, relevant reply keeps you in that first conversation instead of arriving after the job is already spoken for.
How is Thumbtack’s proxy number handled?+–
Thumbtack gives you a masked number instead of the customer’s real one. Sarah treats the proxy correctly — conversations and calls stay attached to the right lead, and your CRM does not fill up with mismatched or duplicate contact records.
Does the first reply look automated?+–
The first message responds to what the customer actually wrote — their service request, their stated details — and follows your tone. It reads as the opening of a real conversation, which is what it is: Sarah carries it through qualification and booking.
See marketplace lead response live
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