Your business speaks English and Spanish now
Sarah answers in English, switches to Spanish when the caller does, and delivers your team a summary in English either way.
Bilingual Answering (EN + ES)
For many home-service markets, a Spanish-speaking caller is not an edge case — it is Tuesday. Sarah handles the call in whichever language the customer is comfortable in, recognizing Spanish and switching naturally instead of stumbling through or asking the caller to go find a translator somewhere in the household.
The whole experience carries over, not just the greeting: qualification questions, live scheduling, emergency detection, and text follow-up all work in Spanish too. Your team does not need to be bilingual to serve the calls — summaries and transcripts arrive in English, ready for dispatch to act on.
How it works
- 01A caller speaks Spanish — no menu, no transfer required.
- 02Sarah continues the entire conversation, intake, and booking in Spanish.
- 03Your team receives the summary and transcript in English.
What you get
Serve callers you were losing
A caller who cannot get through in their language usually hangs up and dials a competitor who answers in it. Bilingual answering turns those dead-end calls into qualified, booked appointments without hiring and scheduling bilingual office staff.
Natural switching, not a menu
There is no press two for Spanish. Sarah detects the language in the conversation and follows the caller, including mid-call switches in either direction — the way a genuinely bilingual receptionist would handle it without making a thing of it.
English records for your team
Whatever language the call happened in, your team reads it in English — summaries, structured intake answers, and searchable transcripts. Dispatch decisions never wait on translation, and nothing about the caller’s request gets lost between languages.
Bilingual Answering (EN + ES) questions
Does the caller have to choose a language first?+–
No. Sarah opens in English and follows the caller’s lead. If they respond in Spanish, the conversation simply continues in Spanish — no menu selection, no restart, and no awkward handoff to a different line or a different assistant.
Can Spanish-language calls still book appointments?+–
Yes — the full feature set works in Spanish: qualification, live calendar booking into your scheduling system, emergency escalation, and text follow-up. Spanish-speaking customers get the same complete service as everyone else, not a message-taking fallback.
What do my English-speaking staff see afterward?+–
The same records as any other call: an English summary, structured intake data, the recording, and a transcript. Your dispatcher can act on a Spanish-language call without speaking a word of Spanish, with nothing important lost.
See bilingual answering (en + es) live
Leave your number — we’ll demonstrate it on a real call with Sarah.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime