Every call recorded, transcribed, and searchable
Stop reconstructing conversations from memory. Every call Sarah handles is recorded, transcribed, and searchable from your dashboard.
Call Recording & Transcripts
He-said-she-said dies here. Every conversation Sarah handles — inbound, outbound, transfers — is recorded and automatically transcribed. When a customer disputes what was quoted, when a tech needs the exact symptoms the caller described, when you are refining the script, the source of truth is one search away instead of gone forever.
Transcripts are searchable across your whole call history: find every caller who mentioned a specific model, street, or complaint in seconds. Recordings and transcripts attach to the lead and appointment records they belong to, so context stays with the customer instead of buried in an audio archive nobody opens.
How it works
- 01Every call is recorded automatically — no buttons, no per-call setup.
- 02Transcription runs after hangup and indexes the conversation for search.
- 03Search, replay, and read transcripts from the dashboard or lead record.
What you get
A source of truth for disputes
When there is a disagreement about what was promised, quoted, or scheduled, you pull the recording and settle it in a minute. That protects your team in customer disputes and answers internal questions without any finger-pointing.
Search, not scrubbing
Nobody has time to re-listen to hours of audio. Type what you remember — a name, an address fragment, a part number — and jump to the exact moment it was said, across every call your line has ever taken.
Context attached where it belongs
Recordings and transcripts live on the lead and job records they relate to, synced alongside your CRM data. Anyone opening a customer file sees the full conversation history without having to ask around about who took the call.
Call Recording & Transcripts questions
Are all calls recorded, or only some?+–
Every call Sarah handles is recorded and transcribed by default — inbound, outbound, and after-hours alike. Consistency is what makes the archive useful: the one call you desperately need is never the one that happened to be skipped.
How do I find one call among hundreds?+–
Search the transcripts. Any word said on a call is findable — a customer name, a street, a symptom, a price. Results link straight to the transcript and recording, so you can confirm the full context in seconds.
Can I use recordings to improve the script?+–
That is one of the best uses. Reading how real callers phrase problems and where conversations stall shows exactly which intake questions to reword or which answers Sarah should be given — then you update the script and compare the results.
See call recording & transcripts live
Leave your number — we’ll demonstrate it on a real call with Sarah.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime