Every where-is-my-order call answered — without hiring a call center.
Sarah answers your store’s phone line 24/7 — shipping and return policies, order-issue intake, callback scheduling — and books follow-ups with your team to your calendar (e.g. Google Calendar) or CRM. Built for stores where the phone competes with fulfillment.
Sarah calls you back live — hear her before you pay a dollar
From $350/month + 15¢/min usage · Cancel anytime
E-commerce: the phone problem
Support calls bury small teams
The same people packing orders are answering phones. Every call pulls someone off fulfillment, and every ignored ring becomes a frustrated customer, a chargeback risk, or a one-star review waiting to happen.
Customers call around the clock
Your buyers span time zones, and shipping anxiety doesn’t keep office hours. A store that only answers 9 to 5 leaves most of the calling day completely uncovered — and customers notice.
Peak season breaks the phone
Holiday promos multiply orders — and calls about them. The weeks that make your year are the same weeks your line is busiest, your team is most stretched, and callers give up fastest.
Hear Sarah on the phone
Real recorded conversations with US customers. Personal details are beeped out — everything else is exactly as it happened.
Incoming call → booked job
A customer calls in, Sarah qualifies the issue and books the appointment on the spot.
Contact & payment details
Sarah collects the details the office needs — no forms, no callbacks, no friction.
A live, natural conversation
Interruptions, questions, small talk — listen to how Sarah keeps it human.
E-commerce: a real call, handled
This is the shape of the conversation — triage first, details second, booking before the caller can dial a competitor. And it’s not a mockup: real recorded calls are right on this page.
- Answers shipping and return policy questions
- Captures order numbers and issue details
- Books support callbacks to your calendar
- Covers nights, weekends, and holiday peaks
- Texts back every missed caller
- Escalates urgent issues to your team
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Every feature. From $350 a month + 15¢ a minute.
AI answering service for e-commerce: how it works
An AI receptionist is software that answers your business phone with a natural, human-sounding voice — instantly, on every call, at any hour. Sarah answers your store’s phone line 24/7 — shipping and return policies, order-issue intake, callback scheduling — and books follow-ups with your team to your calendar (e.g. Google Calendar) or CRM. Built for stores where the phone competes with fulfillment.
Unlike a traditional answering service that takes a message for you to chase later, Sarah completes the job on the call: she handles answers shipping and return policy questions, captures order numbers and issue details, and books the appointment straight into your calendar or field-service software. Every conversation is recorded, transcribed and summarized, so your team starts the day with booked work — not a voicemail queue. Plans start at $350 per month plus usage from 15¢ per minute of conversation, with white-glove setup included and no long-term contracts.
E-commerce questions
Can Sarah look up live order status?+–
Sarah works from what you give her. Out of the box she answers policy and timeline questions, captures order numbers, and books callbacks — she doesn’t claim access to systems she isn’t connected to. Deeper lookups depend on your setup.
Does Sarah replace my support team?+–
No — she absorbs the layer that doesn’t need them: repeated policy questions, status anxiety, after-hours calls, and intake. Your people get a queue of documented issues and scheduled callbacks instead of a ringing phone.
What happens with an angry customer?+–
Sarah stays calm, acknowledges the problem, and never argues. She captures the details, sets a concrete next step — a booked callback with your team — and can flag the call as urgent so a human sees it first.
What does it cost?+–
From $350 a month plus 15¢ per minute of talk time, no setup fee, no contracts. Compare that to staffing a phone line: you pay only when Sarah is actually talking to a customer, and a volume spike doesn’t require hiring anyone.
Also built for
Put Sarah on your phones
Leave your number — the callback demo will already speak your industry.
We’ll call you back with Sarah on the line — typically the same business day. No long-term contracts · Cancel anytime