Everything a great front desk does.
Without the front desk.
From the first ring to the booked job to the follow-up text — here is what Sarah handles for you, around the clock.
Every call and every lead gets a response in seconds — nights, weekends and holidays included.
24/7 call answering
Sarah picks up on the first ring, day or night, and handles several callers at once — no busy signal, no voicemail.
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After-hours coverage
Nights, weekends and holidays are where jobs are won. Sarah works the hours a front desk never could.
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Instant text-back
If a caller hangs up or a lead comes in by text, Sarah replies by SMS within seconds so the customer never reaches your competitor.
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Lead qualification
Sarah asks your intake questions — service type, urgency, location, equipment — and hands you a qualified job, not just a phone number.
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Spam & robocall filtering
In real front-desk traffic, roughly half of inbound calls are spam and solicitors. Sarah screens them out so your team only sees real customers.
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Marketplace leads
Yelp and Thumbtack leads get an instant, human-quality first reply — speed-to-lead is what wins those marketplaces.
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Sarah does not just take messages. She puts real jobs on your real calendar.
Appointment booking
Sarah checks live availability and books the job directly into Housecall Pro, GoHighLevel or Google Calendar — with the right arrival window.
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Emergency detection
A no-heat call in January is not a Tuesday-afternoon estimate. Sarah recognizes urgency and routes emergencies by your rules.
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Call transfers & routing
VIP customers, existing jobs, warranty calls — Sarah routes each caller by your rules and can ring your team directly.
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Human handoff
When a caller needs a person, Sarah transfers live to your staff — and takes the call back if nobody picks up.
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Outbound follow-up calls
Sarah calls leads back: missed calls, web forms, aging estimates. Configurable calling windows keep it polite and compliant.
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Follow-up ladders
Multi-step call + SMS sequences chase every lead until it books or clearly says no — automatically.
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Multilingual
Sarah speaks English and Spanish naturally, and can switch mid-call when your customer does.
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Every conversation lands in your systems — recorded, transcribed and attached to the customer.
Recording & transcripts
Every call is recorded and transcribed. Search any conversation, settle any “hе said / she said” in seconds.
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Instant call summaries
After each call your team gets a summary with the customer, the job and the next step — no listening required.
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CRM & FSM sync
Customers, jobs and notes flow into Housecall Pro, GoHighLevel, ServiceM8 and your CRM — no double entry.
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Your number, kept
Keep your existing business number or get a new local one. Porting is handled for you.
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Dashboard & analytics
Calls, bookings, missed-call recovery and revenue per channel — one dashboard your whole team can read.
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Team notifications
New booked job? Hot lead? Escalation? The right person gets pinged immediately.
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No add-on menu. It’s all in the price.
Dashboard & visibility
- Live call log with recordings
- Booking and revenue analytics
- Per-channel lead source tracking
- Daily digest for the owner
Call controls
- Custom intake questions
- Business-specific Q&A knowledge base
- Calling-hours windows for outbound
- Do-not-call and VIP lists
Setup
- White-glove onboarding — we build your agent for you
- Keep your number (free porting)
- Live in days, not months
- Changes handled by our team, not a DIY builder
Trust & safety
- Call recordings with consent handling
- PII kept out of notifications
- US-based telephony carriers
- Human escalation always available
Plays nicely with the tools you already run
No rip-and-replace. Sarah books into your calendar and writes into your CRM from day one.
Frequently asked questions
How is Sarah different from an answering service?+–
An answering service takes a message and emails it to you. Sarah has a real conversation: she answers questions about your business, qualifies the job, books it into your calendar or field-service software, and texts the customer a confirmation. There is nothing to chase in the morning.
Does Sarah sound like a robot?+–
No — listen to the real calls above. Natural voice, natural pacing, real interruptions handled. Most callers never realize they are talking to an AI, and Sarah never pretends when asked directly.
What happens when a caller needs a human?+–
Sarah transfers live to your team by your routing rules — and if nobody picks up, she takes the call back, handles it, and flags it for follow-up. Your escalation paths, your hours, your people.
How long does setup take?+–
Days, not months — and it’s white-glove: we build the agent around your services, pricing rules and calendar, then test it with you before it ever answers a customer.
Do I have to change my phone number?+–
No. Keep your number — we port it or forward it, whichever you prefer. You can also add new local numbers per campaign or location.
See these features on a live call
Leave your number — we’ll have Sarah call you back and demonstrate, live.
We’ll call you back with Sarah on the line. No setup fee · No contracts · Cancel anytime